Refund Policy

This policy explains when JGMN Pvt LTD (“JUGNU”, “we”, “us”) refunds a payment for a JUGNU plan. It sits alongside our Terms & Conditions, Privacy Policy, and Cancellation Policy.

Plan names, prices, and included benefits are the ones shown on the pricing page at the time you pay. Dreamershood is a one-time lifetime membership. Pro is a yearly subscription. Star is a monthly or yearly subscription.

Payments are processed by Razorpay. When we accept a refund, we return it to the original payment method through Razorpay. We do not send refunds to a different account.

After we initiate the refund, your bank or card issuer typically credits the amount in 7 to 10 working days. The exact time depends on that bank. Razorpay may email you a confirmation and a reference number (such as an RRN, ARN, or UTR) you can use to track the credit with your bank.

A failed payment is not a charge. If Razorpay or your bank declines the payment, there is nothing to refund, and the plan is not activated.

We refund a payment in these cases:

• Duplicate or mistaken charge. You were charged more than once for the same plan, or charged for a plan you did not buy.
• Plan never activated. Razorpay captured the payment, but the plan was not activated on your account and you did not receive the access that payment was for.
• We cannot deliver the plan. We are unable to provide the plan as described at checkout, and you have not used a material benefit of that plan.

Nothing in this policy limits a right you have under Indian consumer law that cannot be waived. That includes a refund where the service is deficient, not of the characteristics advertised or agreed, or delivered late against a schedule we stated. A statutory cancellation right that applies to your purchase still applies.

Once a plan is active, the fee for that period is charged for the access and services described at checkout. We do not prorate it because you cancel, use only part of the period, or stop releasing music.

• Dreamershood. A lifetime membership that has been delivered is not refunded because you later stop using JUGNU.
• Pro and Star. The current billing period is not refunded because you cancel before it ends. Cancellation stops the next charge. Access already paid for continues as described in the Cancellation Policy.
• Benefits already used. Jam Pad time, reels, photoshoots, ad spend, mentoring sessions, and distribution already delivered to a store are not refunded.

Superstar is invite-only. A refund of a Superstar fee follows the written terms of that arrangement, and this policy where it does not conflict.

Write to us from the email address on your JUGNU account with the subject line “Refund”. Include the plan name, the amount, the date of the payment, any Razorpay payment or order reference you have, and the reason for the request.

We acknowledge the request within 48 hours and decide it within one month of receiving it. If we accept it, we initiate the refund to the original payment method. If we decline it, we tell you why, including where this policy or a non-waivable legal right is the reason.

If your bank has opened a chargeback or dispute, contact us from your account email as well, with the subject line “Refund”, so we can match the dispute to the payment. Razorpay does not decide whether a JUGNU plan fee should be returned. That decision is ours, subject to the law that applies.

Refund requests go to JGMN Pvt LTD, the company that operates JUGNU. Send them from the email address on your account with the subject line “Refund”. How to stop a future charge is in the Cancellation Policy. The rules for using JUGNU are in the Terms & Conditions.